Genesys Cloud Routing Status

Genesys Cloud Main Genesys

Off queue, interacting, idle, communicating, and not responding. Off_queue looks to be a. I'm looking at routing presence data and am not very sure what the relationship is between: For more information about routing statuses, see conversations overview in the developer center. Potential change to routing status logic.

API REST Status Platform API Genesys Cloud Developer Forum

Genesys cloud acd uses a queue’s routing method to determine how to match interactions and agents. For the integration work, you need to consume both routing status and presence. It's the combo of those. All users can change their status to available, busy, away, break, meal, meeting, training, or out of office. Potential change to routing status logic.

Work automation and Task Routing Genesys Cloud Developer Forum

On_queue, idle, interacting, communicating and not_responding. Off queue, interacting, idle, communicating, and not responding. In an organization's utilization settings, an administrator can control whether or not users should be alerted to acd. For more information about routing statuses, see conversations overview in the developer center. We've recently noticed in our users details data a few objects with idle status showing.

Genesys PureCloud Platform Customer Experience Platform Genesys

My understanding is that idle is a routing status. All users can change their status to available, busy, away, break, meal, meeting, training, or out of office. I'm looking at routing presence data and am not very sure what the relationship is between: Off_queue looks to be a. Off queue, interacting, idle, communicating, and not responding.

Genesys Cloud Developer Center

Genesys cloud acd uses a queue’s routing method to determine how to match interactions and agents. Routing status is the basis for interaction routing. All users can change their status to available, busy, away, break, meal, meeting, training, or out of office. On_queue, idle, interacting, communicating and not_responding. Routing status picks up where.

Genesys Cloud Routing Status - These statuses determine whether genesys cloud sends a user’s incoming calls to. Genesys cloud acd uses a queue’s routing method to determine how to match interactions and agents. For more information about routing statuses, see conversations overview in the developer center. You can use get /api/v2/routing/queues/{queueid}/users (with presence and routingstatus in the expand query parameter) for users working on a specific queue. Off queue, interacting, idle, communicating, and not responding. I'm looking at routing presence data and am not very sure what the relationship is between:

Routing status picks up where. Potential change to routing status logic. My understanding is that idle is a routing status. I'm looking at routing presence data and am not very sure what the relationship is between: For the integration work, you need to consume both routing status and presence.

You Can Use Get /Api/V2/Routing/Queues/{Queueid}/Users (With Presence And Routingstatus In The Expand Query Parameter) For Users Working On A Specific Queue.

My understanding is that idle is a routing status. Genesys cloud acd uses a queue’s routing method to determine how to match interactions and agents. All users can change their status to available, busy, away, break, meal, meeting, training, or out of office. In an organization's utilization settings, an administrator can control whether or not users should be alerted to acd.

Routing Status Is The Basis For Interaction Routing.

Potential change to routing status logic. Off queue, interacting, idle, communicating, and not responding. We've recently noticed in our users details data a few objects with idle status showing as system presence. I'm looking at routing presence data and am not very sure what the relationship is between:

Off_Queue Looks To Be A.

On_queue, idle, interacting, communicating and not_responding. It's the combo of those. For more information about routing statuses, see conversations overview in the developer center. Routing status picks up where.

These Statuses Determine Whether Genesys Cloud Sends A User’s Incoming Calls To.

For the integration work, you need to consume both routing status and presence.